Palm Community

[Tec]

T-Mobile in the U.S. is a GSM network, which means in order to send faxes you will need a CSD fax/data service plan to enable to Treo's virtual modem. For general information on GSM CSD circuits, see the CS Fax FAQ.

We called and spoke with T-Mobile for details. CSD service is available, however it cannot be ordered with your initial service, as it is available as a plan add-on only.

To order CSD service, call T-Mobile Customer Care at 1-800-937-8997 (or 611 on your T-Mobile phone.) Ask for the "CSD Option." T-Mobile charges $9.99/month for this addition (the highest CSD pricing we've seen) and once you have a CSD circuit, minutes spent faxing come out of your normal plan minutes. (ex, out of your daily mins or unlim night/weekend.) Like any GSM CSD plan, when you order the plan you are actually assigned a new number for incoming fax calls (and actually another for data calls.) Many carriers will forget to tell you the new number, so be sure to ask for it.

PLEASE NOTE: Carriers change their plans and pricing constantly, so this may or may not be true for you when you call. We're just passing on the information we found from calling T-Mobile ourselves.

T-Mobile users are invited to share their experiences and other information in this thread.

[bigtime42]

CSD is available in certain markets at a faster rate. For instance you can connect in Phoenix over a CSD using 4 channels. Certain markets you will only get 2 channels. There is no rhyme or reason as to why this is but you can also get CSD from Cingular.

When you call Cingular's customer service they will tell that the service is not offered. This is quite common becasue many of them never look at Cingular's own website where this service is offered. Cingular typically has allocated CSD feature with a data and voice number to government users. If you don't mind having at 910 area code you will have CSD. The reason many government users have CSD is due to the usage of the secure wireless cellular phones which require a CSD link in order to connect with other gov. users.

If you are interested in these special secure phones you can visit www.snapdefense.com

[harryhh]